slightly interesting story. I got to where I am today by physically running into a man in the hall at the business building of my university. Um, I had moved out here to Utah. Sorry. Let me paraphrase that I currently live in Salt Lake City, Utah. I'm a transplant from Los Angeles, California. I came out to Salt Lake City to attend a master's program at the University of Utah. Um, and one day I was walking through our business building and I brand face to face and threw a man, and I apologize. Did he happen to mention that he was giving a talk on his turn company, which was a consulting firm? And he asked if I'd be interested in, um, during what they had to say. And I was never one to pass up any opportunities like that, whether or not it sounded appealing right off the bat. And so I went in and there was about 60 of us in there, and they let us know that they were consulting firm the consultant Salesforce and basically give us a rundown of what exactly was they do at the end. They opened for Q and a one on one. I went down to go talk to them and I had to resume. Not expecting to hear back much because I was making a massive career. I came out of the food beverage industry on Guy wanted Teoh pick up a masters in I t. In order to make a pivot to that career and, you know, push comes to shove. Uh, about a month and 1/2 later, I had a call from First Interview and the rest is tended history. Um, yeah. So it's It was interesting turn of events.

eso. My role at my consulting firm is I'm a senior cell sports consultants, and I'm a customer success manager, senior customer success manager in our managed services practice, and that's a mouthful. But basically what I do is I lead a team that helps for continuous support of company salesforce. Org's so with that being said, my specific job is multifaceted. On one part. Project manager. I'm one part people manager. I am one part solutions architect, although I have a technical lead as well. Um, and then I'm also kind of an account executive, although I don't really do any selling. I work very closely with my ease, but most of the time I have the majority of face time with our clients. So that's kind of my initial role are in my initial the initial contact. Um, so it's a lot of hats, and that's one part I enjoy about it is I'm not just talking. You want particular role As far as my hours as a general statement. We work 9 to 5. We work East Coast hours with that being said, because I'm not only a CSM, but I'm also people manager in our practice my hours very based off of the people I manage. If someone calls me at seven o'clock with problem, I'm not going to tell him to call me back at nine o'clock the following morning. Also, if the client has a A an escalation, I'm not getting tell me back as well. But it's a general statement. Were 95 um, travel for me is minimal about once 1/4 because our company is 100% remote.

if it challenges in a job like mine is aligning what the business users, users from my clients say they once versus what they actually mean and then tying that into what is technically capable or technically able, I should say, um so a lot of times the approaches are really simple, and it's really a affirmative listening. Okay, I hear you're saying this. What I'm hearing is that these two meet on and if they don't try to figure out where the gaps are. I recently had a client who kept telling you they wanted a particular feature. They wanted a Web toe lead. So someone fills out a Web form and it creates a lead for them. So we built a went to lead, and when we built it, they said, This is what we want. And so as what through it started talking about it, and this is probably something we should have done earlier. They were dead set. This is what they wanted. We found out they didn't really want a Web to leave. They wanted more my guided selling process. And so really, like I said, just the affirm that listening is